In many commercial projects, service lifts are not always given the attention they deserve at the specification stage. They are often introduced late in the process, once layouts are already fixed and space has been allocated elsewhere.
This approach can lead to compromises. Inefficient layouts, unsuitable lift types, and avoidable compliance issues are all common outcomes when service lifts are treated as secondary elements rather than integral parts of a building’s design.
With over 60 years of experience working across hospitality, healthcare, retail and high-end developments, Husbands regularly supports architects and developers in avoiding these challenges. The earlier the conversation starts, the better the result.
Treating Service Lifts as an Afterthought
One of the most common mistakes is specifying a service lift too late in the design process.
By the time the requirement is properly considered, key decisions around layout, structure and access have already been made. This often results in lifts being squeezed into leftover space rather than being designed into the building from the outset.
Early coordination allows for better positioning, improved access and a more efficient overall design. It also opens up more options, particularly when a bespoke solution is required.
Relying on Standard Sizes in Non-Standard Spaces
Commercial buildings are rarely uniform, especially in refurbishment projects or heritage environments. Despite this, many specifications still default to standard lift sizes.
Off-the-shelf models can be limiting. They may not make the best use of available space or align with the practical needs of the building.
A bespoke dumbwaiter or service lift allows for flexibility in dimensions, load capacity and finishes. This ensures the lift works with the building, rather than forcing the building to work around the lift.
Underestimating Load Requirements and Usage Patterns
It is easy to focus purely on maximum load capacity when specifying a service lift, but this only tells part of the story.
Frequency of use, type of goods being transported and peak operational periods all play a significant role in determining the right solution.
A lift in a busy commercial kitchen will have very different demands compared to one in a private clinic or retail environment. Getting this wrong can lead to increased wear, downtime and reduced efficiency.
Overlooking Compliance and Safety Requirements
Compliance is not something that can be addressed later without consequence.
Service lifts in commercial environments must meet specific standards, including EN 81-3 and ongoing LOLER requirements. Fire-rated doors, safety interlocks and hygienic finishes may also be necessary depending on the application.
Failing to account for these requirements early can result in redesigns, delays or additional costs further down the line.
Ignoring Integration with Workflow and Back-of-House Operations
A well-specified service lift should support the way a building operates day to day.
This means considering where the lift is positioned, how it is accessed, and how it connects different areas of the building. In hospitality settings, for example, the relationship between kitchen, storage and service areas is critical.
If the lift is poorly located or difficult to use, it can disrupt workflow rather than improve it.
Failing to Consider Maintenance and Lifecycle Costs
Upfront cost is often a key consideration, but it should not be the only one.
Reliability, ease of maintenance and availability of spare parts all affect the long-term value of a service lift. Systems that are difficult to service or reliant on hard-to-source components can quickly become costly over time.
In many cases, considering future refurbishment or modernisation options at the specification stage can also extend the lifespan of the installation.
Poor Coordination with Other Trades
Service lifts sit at the intersection of multiple disciplines, including structural, electrical and interior design.
Without clear coordination, issues can arise around shaft dimensions, power requirements and finishes. These problems often surface late in the project, leading to delays and additional costs.
Working with a specialist early in the process helps ensure all technical requirements are understood and properly integrated.
Conclusion
The majority of service lift specification issues are not the result of complex problems, but of timing and oversight.
By involving the right expertise early and taking a considered, bespoke approach, these challenges can be avoided. The result is a solution that works seamlessly with the building, supports day-to-day operations and meets all compliance requirements.
Contact the Experts
If you are planning a commercial project and want to ensure your service lift is specified correctly from the outset, Husbands can help.
With over 60 years of experience delivering bespoke dumbwaiters and service lifts across the UK, we work closely with architects, designers and developers to create solutions that fit both the space and the brief.
Speak to our team to discuss your project and get practical, expert guidance from day one.
